Terms & Conditions
OUR MISSION: Bring you the EASE of shopping GOLF at home AND excellent VALUE
Well, with that in mind we have worked hard to stock these items and at the same time keep your prices better than you will find trying to shop around town (instead of playing golf)! Please become familiar with our policies below.
QUALITY GUARANTEE: Well,
we have worked hard to stock these items and at the same time keep your
prices better than you will find trying to shop around town (instead of
playing golf)! Please become familiar with our policies below and then
take your time to browse our products: If you are dissatisfied with any
product you receive from us, we will give you as much as a full refund
of the product purchase price, for UNUSED products that have been
properly packaged and returned in their original condition.
PRICE GUARANTEE: If you find the same product on the web for a better price within 30 days of your purchase, we will refund the difference. Just tell us the address of the site found the better price and if it's true, we'll send you the bucks. The Price Guarantee DOES NOT INCLUDE USED GOLF BALLS OR OTHER USED ITEMS, AUCTION ITEMS , BUT THE QUALITY GUARANTEE ALWAYS APPLIES !!
RETURN POLICY: Item(s) may be returned within 30 days of date of purchase provided they are UNUSED and we receive them back in their original condition. We will refund the amount of the PURCHASE PRICE less any shipping costs paid by seller and in some cases a small restocking fee no more than 10% of the purchase price . Items must be received back in their original condition. Please contact us for instructions before making returns. Customer is responsible for return shipping cost. Please package items well. Upon receipt product will be inspected; AGAIN, Items must be received back in their original condition. We do not accept used or damaged items without prior approval. Please contact us for instructions before making returns. Return to: American Golf Exchange: 2930 West St. Milford, MI 48380; 248-685-9542; www.agxgolf.com
**All International Buyers: PLEASE NOTE: BUYERS OF ITEMS SHIPPED OUTSIDE OF THE U.S.A. ARE RESPONSIBLE FOR ALL SHIPPING COST OF WARRANTY RELATED ITEMS. ITEM SENT OUTSIDE OF THE U.S.A HAVE A 60 DAY MANUFACTURERS WARRANTY**.
GOLF EQUIPMENT WARRANTY - Thank you for purchasing our golf equipment. We’re dedicated to developing high quality products that include the latest technological advances designed to benefit golfers of all abilities. In the event of a problem with your equipment, please read the following information concerning warranty obligations:
Golf Club Limited One (1) year Warranty: We warrant that our woods, irons, wedges and putters will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase by the original owner. We will remedy any manufacturers defect, malfunction or failure of these products during normal and proper use. Defects that conform to this warranty will be remedied by us in the manner provided below. We reserve the right to inspect returned merchandise for evidence of misuse miss-hits (a miss-hit is any use of a golf club that is other than contact of the golf ball with the face of the golf club head for it's intended use) or alteration. This warranty is nontransferable and non-assignable.
Our Responsibility: Our responsibility under this warranty shall be to repair, replace, repair or refund at our expense with no charge to the consumer; the products covered hereby which are actually defective, malfunctioning, or otherwise constitute a violation of this warranty. Our obligations of repair or replacement, are conditioned upon the customer’s return of the defective products to American Golf Exchange at the address provided. In some cases Exact Model replacement clubs may not be available, in which case we reserve the right to replace or repair warranty golf clubs with golf clubs that are similar in design and cost or to refund the cost of the defective golf club. for clubs sold as sets, said, replacement, repair or refund is provided on a per club basis and said, replacement, repair or refund applies only to the defective club. Any replacement, repair or refund of a defective golf club is limited to and shall not exceed the original (pro-rated) cost for the golf club. Repairs by others voids this warranty.
Care and Cleaning of Clubs: Metal woods and irons may be cleaned in soap or mild detergent solution. Abrasives and metal brushes should be avoided. Grips should be washed in soap and water (no solvents). The club head finish is subject to wear under normal use. If graphite shafts were purchased, please use care when cleaning. Graphite shafts can chip or scratch. We recommend the use of long neck head covers to help reserve the finish on graphite shafts.
Responsibility of the Consumer: The consumer’s responsibility under this warranty shall be, in the instance of a warranty claim, to notify American Golf Exchange of the specific defect, malfunction, failure in use or other manner in which the terms of the warranty are violated. In the event of a warranty claim, you must contact our customer service department by email at firstname.lastname@example.org or by phone at 248-685-9542 for a return authorization. Buyer is responsible for return shipping, to the address below (NOTE: For items shipped Internationally, Buyer is responsible for all shipping costs related to warranty claims). The merchandise will then be inspected for defects. In the event of a defect, the product will be repaired or replaced and returned to you or a refund shall be applied, at our cost. To obtain a return authorization number, the following information must be provided.
- Product Description - by model or other means sufficient to us to identify the product.
- Purchase Date - the day the product was purchased from American Golf Exchange.
- Name of person who purchased the product - as identified on the invoice that accompanied the product shipment
- Defect Description - nature of the defect, malfunction, or other violation of this warranty
RETURN ITEMS TO:
American Golf Exchange
Customer Service Department
2930 West St.
Milford, MI 48380
IMPORTANT - Except in states which do not permit exclusion of incidental or consequential damages, this warranty does not cover, and is intended to exclude, any liability on the part of American Golf Exchange under this warranty or under any warranty implied in law for any indirect or incidental or consequential damages for breach hereof or thereof. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state. This warranty limits the obligation of American Golf Exchange to the terms set forth herein and in no way applies to misuse or modification of the products, nor does it apply to replacement of any non-defective products. American Golf Exchange may at our discretion issue a pro-rated refund in lieu of replacement or repair of items deemed to be defective. (NOTE For items shipped Internationally, Buyer is responsible for all shipping costs related to warranty claims).